Support Services

SNS Elite Plan

Keeping Things Moving

Elite Support Plan

SNS’ Elite Support Plan includes everything contained within the Standard and Premium Support Plans in addition to a full server and database management service, access to SNS’ public training course and more.

ACCESS TO TRAINING

Your team can attend selected SNS training courses free of charge.

ANNUAL ASSESSMENT

On an annual basis, a dedicated SNS consultant will assess your current operations and validate processes and system modules.

DATABASE ARCHIVING SERVICES

To ensure your system is always running
at maximum efficiency, we will maintain
your database throughout the year with:
Scheduled archiving to purge
transactional data
Resizing and shrinking of database
files
Re-indexing and statistics update for
tables

LIVE SYSTEM MONITORING

Installed on your servers to monitor your
database engine, your application server,
and other modules that are in use at your
premises, the solution will immediately
alert you and our support team on
potential system performance issues,
thus optimising system availability.

SERVER MANAGEMENT SERVICE

Monitor, report, and respond to conditions that impact operations normal including:
Monitoring and maintenance of system
and integration databases
Execution of health checks related to
data consistency in the system
Monitoring of application logs and
supporting components services
Recommending and implementing
high availability and disaster recovery
plan for your system

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Other Support Services

Standard Support Plan

Receive support for all incidents, five days a week during your local working hours.

Premium Support Plan

Provides all of the benefits included in the Standard Support Plan, but with additional features

Consultancy

Consultancy

Warehouse Design

Supply Network Design

Warehouse Assessment

Tactical Route Planning

Supply Chain Transformation

Supply Chain Software Selection

Software

Software

Solutions

Warehouse Management System (WMS)

Hexagon EAM

Demand Planning

SNS WMS Portal

Transportation Management

Voice Picking

Order Management

Support Services

Standard Support Plan

Premium Support Plan

Elite Support Plan

Training

Training

Fundamentals of Supply Chain

Warehousing Best Practices

Warehousing for E-Commerce

Fundamentals of Demand Planning

Getting Started with Warehouse Management Systems

Introduction to Warehouse Automation

Transportation Management Best Practices

Warehousing Safety and Security

How to Measure, Benchmark and Improve your Warehouse

Warehousing Costing and Billing

How to Slot your Warehouse

About

Resources

Brochures

Case Studies

Events

News

SNS Team

Careers

Consultancy

Software

Training

Resources

Support Services

SNS Elite Plan

Keeping Things Moving

Elite Support Plan

SNS’ Elite Support Plan includes everything contained within the Standard and Premium Support Plans in addition to a full server and database management service, access to SNS’ public training course and more.

ACCESS TO TRAINING

Your team can attend selected SNS training courses free of charge.

ANNUAL ASSESSMENT

On an annual basis, a dedicated SNS consultant will assess your current operations and validate processes and system modules.

DATABASE ARCHIVING SERVICES

To ensure your system is always runningat maximum efficiency, we will maintainyour database throughout the year with:Scheduled archiving to purgetransactional dataResizing and shrinking of databasefilesRe-indexing and statistics update fortables

LIVE SYSTEM MONITORING

Installed on your servers to monitor yourdatabase engine, your application server,and other modules that are in use at yourpremises, the solution will immediatelyalert you and our support team onpotential system performance issues,thus optimising system availability.

SERVER MANAGEMENT SERVICE

Other Support Services

OUR PARTNERS

Get In Touch

Have a Request ? We’d Like To Hear From You

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SNS

To ensure your system is always running
at maximum efficiency, we will maintain
your database throughout the year with:
Scheduled archiving to purge
transactional data
Resizing and shrinking of database
files
Re-indexing and statistics update for
tables

Installed on your servers to monitor your
database engine, your application server,
and other modules that are in use at your
premises, the solution will immediately
alert you and our support team on
potential system performance issues,
thus optimising system availability.